Connect WhatsApp

1. Open Connect WhatsApp

From your dashboard, go to the WhatsApp page and select Connect WhatsApp.

2. Sign in and verify your number

A Meta window opens.

You need a Facebook account for this step: it is how Meta authorises every WhatsApp Business connection, on any platform, not something Swalfy chose. A personal account is fine, and Swalfy never sees your profile, friends or posts, only the WhatsApp Business account you choose. No Facebook account yet? Creating one takes two minutes and is used for nothing else.

1. Sign in with Facebook (any account you own; a personal one is fine)
2. Choose or create your WhatsApp Business account
3. Add your phone number
4. Verify it by SMS or call

The whole thing takes about two minutes.

3. Which number to use

If the number you want to connect is already on WhatsApp somewhere else, here is exactly what to do. It depends on where the number lives today.

1. Already on the WhatsApp Business app. Open Connect WhatsApp in your dashboard and sign in as usual. Meta sends a code inside WhatsApp itself instead of an SMS: confirm you want to share your chat history, then paste that code in. The number keeps working in the app exactly as before, and Swalfy simply answers alongside you. Nothing is deleted, and no chats are lost.
2. On personal WhatsApp (WhatsApp Messenger). Do not delete anything. A number can only be on one WhatsApp at a time, so this is a move, not a copy.
   1. In WhatsApp, back up your chats: Settings, then Chats, then Chat backup.
   2. Install the WhatsApp Business app.
   3. Register the same number in the Business app and restore the backup. Your chats and media come across.
   4. Connect that number from Connect WhatsApp in your dashboard, as in case 1 above.
3. Registered with another provider (Wati, 360dialog, or any other WhatsApp API provider). Only one provider can hold a number at a time. Ask that provider to turn the PIN off in WhatsApp Manager and release the number, then connect again. If Swalfy tells you "This number already has a two step verification PIN from another provider," this is that case.

Simplest of all: if you can keep a number aside just for the business, skip everything above and connect that number directly.

4. What your customers see

Nothing changes for them. Customers keep messaging the same number they always did, and Swalfy answers from it.

5. Disconnecting

You can disconnect any time from the same WhatsApp page in your dashboard.